Returns and Refunds
VALE DA VEIGA – DOURO WINES recognises that all its customers are entitled to terminate the contracts they enter into, and may return, within 14 (fourteen) days, the products purchased under the terms of Portuguese legislation for distance and off-premises contracts (Decree-Law no. 24/2014, of February 14, amended by Law no. 47/2014, of July 28 and Decree-Law no. 78/2018 of October 15).
To exchange or return any item, the customer must contact VALE DA VEIGA – DOURO WINES via e-mail loja@valedaveiga.com indicating the order or accompanying document number, taking into account the conditions described below, in the following topics:
- To return the order, the products must be in perfect condition and, if applicable, with their original packaging, accessories or special offers included, accompanied by proof of purchase or the invoice.
- The return of defective products and wrong dispatches is permitted, wherein VALE DA VEIGA – DOURO WINES shall be liable for the respective transportation and collection costs, whenever the customer communicates this fact within 14 (fourteen) days from the date of receipt of the product.
- Once the goods are received at our premises, and after validating their status in conformity, the total amount shall be refunded according to the payment method used by the customer or another solution previously agreed with the latter.
VALE DA VEIGA – DOURO WINES assumes liability for any defects of origin or raw material of the purchased product, and if confirmed by VALE DA VEIGA – DOURO WINES specialised team, the product will be exchanged or returned without any cost to the customer.
VALE DA VEIGA – DOURO WINES will not accept a product’s return after it has been used or if it has been altered or modified.
VALE DA VEIGA – DOURO WINES is not liable for any deficiencies resulting from incorrect use, negligence, poor storage conditions or force majeure events.
