Shipping – Vale da Veiga

Delivery costs

In addition to the prices specified for the products, the respective delivery costs depend on the order’s weight and delivery destination. The total postage will be automatically calculated when the customer places an order in the Online Shop. Please note that the factors considered in this calculation may vary and may change without notice.

Dispatches and Deliveries

As a general rule, the shipping times after dispatch of orders from VALE DA VEIGA – DOURO WINES are:

. Between 48 hours to 96 hours for Mainland Portugal
. Between 4 to 15 working days for the rest of Europe

NOTE: VALE DA VEIGA – DOURO WINES sends orders to the following countries:

Portugal, Spain, Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom, Denmark, Finland, Greece, Ireland, Norway, Sweden, Switzerland*, Andorra, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, Latvia, Liechtenstein, Lithuania, Poland, Serbia, Slovakia, Slovenia, Turkey, Ukraine.
Other countries may also be eligible for shipping (see if your country is on the list when making the purchase).
*The shipping for Switzerland is limited up to 12 bottles per order and per client.

If the country for which you want to place your order is not on our list, please contact us via e-mail at loja@valedaveiga.com to evaluate the possibility of sending the order.

The customer will receive a notification e-mail with confirmation of the order’s dispatch as soon as it is processed, which will specify a link and tracking number to track the parcel. Orders are executed on a first-come, first-served basis and are only dispatched after confirmation of payment. If, for any reason, the customer does not receive the shipping confirmation, he or she should contact VALE DA VEIGA – DOURO WINES through one of the contacts listed below and all available shipping information for the order will be resent.

After notification of dispatch, clients should follow and track the order’s state through the link provided by the hired delivery Company since VALE DA VEIGA – DOURO WINES does not notify the client of any change or delay on the delivery of the order.

All products sent by VALE DA VEIGA – DOURO WINES must be checked upon delivery. If the customer finds that the order is damaged, he or she must immediately return it to the shipping company, and provide due justification for this return on the shipping company’s delivery note, and immediately notify VALE DA VEIGA – DOURO WINES via one of the contacts listed below.

If, after delivery, the customer finds that any of the items are not in conformity, he or she must immediately contact VALE DA VEIGA – DOURO WINES via e-mail loja@valedaveiga.com indicating the order number, or the number of the order’s accompanying document, attaching images of the packaging as received and pictures of all items, so that the enquiry process of the occurrence may be opened internally and the situation resolved as quickly as possible.

VALE DA VEIGA – DOURO WINES is not responsible for dispatches made to countries where the respective law does not permit the import of alcoholic beverages. The customers shall be solely liable for any confiscation of the respective orders and payment of any customs duties. If products are returned, VALE DA VEIGA – DOURO WINES shall only refund the amount corresponding to the respective products, excluding shipping costs and any import or customs duties. In any doubt, customers may contact VALE DA VEIGA – DOURO WINES before placing an order.

VALE DA VEIGA – DOURO WINES has contracted services with specialised shipping companies for making deliveries in Portugal, Europe and most countries around the world. Every effort is made to comply with shipping and delivery deadlines. However, it should be noted that possible delivery delays may be beyond the control of VALE DA VEIGA – DOURO WINES, and in these cases, it is not possible to guarantee exact shipping times.

Most deliveries shall be made during regular business hours on working days to the address indicated when the order was placed.

In the event of an unsuccessful delivery attempt due to absence, an attempted delivery notification shall be left in the customer’s mailbox, with the shipping company’s instructions. Depending on the service and the shipping company, delivery can be rescheduled or collected at the carrier’s location indicated in the attempted delivery notification.

If for any reason, the customer is unable to receive the order or cannot pick it up at the location indicated by the shipping company, he or she should contact VALE DA VEIGA – DOURO WINES so that they can jointly find the most suitable solution.

Delivery costs

Dispatches and Deliveries

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